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Order support
Returns & refunds
Something not right? Here’s how to arrange a return or exchange, and what to expect.
Start a return
30 days
From the date of purchase
For customers in Canada and the United States.
How it works
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Get in touch
Contact our support team to request a return or exchange authorization.
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Get return instructions
We’ll send a prepaid label for defective products, or return instructions for non-defective products.
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Send it back
Once you have your instructions, pack the item securely and drop it off with your nearest shipping carrier.
Return details
What can be returned
We accept both defective and non-defective products within 30 days of purchase. Items must be unused and in their original packaging.
You’ll need proof of purchase, such as your order number, receipt or confirmation email.
Return shipping
We cover return shipping for defective products. For non-defective returns, you’re responsible for the return shipping cost.
Exchanges
You can exchange your product for one of equal or lower value within the same 30-day window. If the exchange item is out of stock, we’ll offer a refund or store credit.
Exceptions
Personalized or custom-made items can only be returned if defective. Clearance and final-sale items aren’t eligible for return.
Our refund guarantee
If you’re not happy with your purchase, we’ll refund your money, no questions asked.
Refunds are issued to your original payment method within 5–7 business days of receiving the returned item.
Let’s get your return started.
Have your order number or proof of purchase ready, along with the product name and whether you’d prefer a refund or exchange. Our support team will help with the next steps.